1. No Refund Policy

All payments made to SMART TiLL are non-refundable. This policy applies to all subscription plans, whether monthly or yearly, and any other fees or charges associated with the Service.

Once a payment has been processed, it cannot be refunded, reversed, or credited back to your account under any circumstances, including but not limited to:

Service cancellation or termination
Dissatisfaction with the Service
Technical issues or service interruptions
Change of mind or business circumstances
Non-usage of the Service
Account suspension or termination

2. Why We Don't Offer Refunds

SMART TiLL is a cloud-based Point of Sale (POS) system. This means that:

Server Resources: We incur ongoing costs for server resources, cloud infrastructure, and hosting services for every user account, regardless of usage levels
Continuous Service: Our Service operates continuously, providing access to your data and the platform 24/7, which requires constant infrastructure maintenance
Resource Allocation: Once you subscribe, we immediately allocate server resources, database storage, and bandwidth to your account
Operational Costs: We pay for these resources upfront and on an ongoing basis, regardless of whether you actively use the Service

Because we incur these costs immediately upon your subscription, we cannot provide refunds for any portion of your payment.

3. Try Before You Buy - Demo Access

We understand the importance of trying our Service before making a commitment. That's why we offer:

Demo Environment: Access to a fully functional demo environment at demo.smart-till.app
Demo Credentials: Request demo login credentials from our support team to explore all features
Full Feature Access: The demo environment includes all features available in the paid subscription
No Time Limit: You can use the demo environment as long as needed to evaluate the Service

We strongly encourage all potential users to try our demo before subscribing. This allows you to:

Explore all features and functionality
Test the user interface and workflow
Evaluate if SMART TiLL meets your business needs
Make an informed decision before committing to a subscription

To request demo access, please contact our support team through the contact information provided on our website.

4. Subscription Plans

SMART TiLL offers flexible subscription options:

Monthly Subscription: Pay on a monthly basis with the flexibility to cancel at any time
Yearly Subscription: Pay annually, typically at a discounted rate

Important: All subscription payments are non-refundable. If you cancel your subscription:

You will continue to have access to the Service until the end of your current billing period
Your subscription will not renew after the current period expires
You will not receive a refund for any unused portion of your subscription

5. Payment Processing

All payments are processed securely through third-party payment processors. Once a payment is successfully processed:

The payment is immediately applied to your account
Server resources are allocated to your account
The payment cannot be reversed or refunded

If you experience any issues with payment processing, please contact our support team immediately. However, once a payment has been successfully processed, it becomes non-refundable.

6. Service Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. However:

Cancellation does not entitle you to a refund
You will retain access to the Service until the end of your current billing period
After cancellation, your subscription will not renew, and your access will end at the conclusion of the paid period

7. Exceptions

There are no exceptions to this refund policy. All payments are final and non-refundable, regardless of:

Service usage or non-usage
Technical difficulties
Service interruptions
Account issues
Business circumstances
Any other reason

8. Contact Us

If you have any questions about this Refund Policy, please contact us through the contact information provided on our website.

For demo access requests, please contact our support team, and we will provide you with demo credentials to explore SMART TiLL before making a subscription decision.